Senior Site Operations Leader, Client-Focused

Ricoh USA, Inc.; Frankfort (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Ricoh USA, Inc. is seeking an experienced Senior Site Manager to oversee daily operations at a Frankfort, KY site, leading a multifunction team across mail, print, courier, imaging, hospitality, and managed services.

You will ensure SLA compliance, drive service excellence, and develop staff while aligning with client expectations. Responsibilities include performance monitoring, process improvements, client relationship management, and collaboration with sales and internal teams to deliver

Qualifications

• High School Diploma or GED is required.
• 5+ years of experience in operations, business services, technical services, or a related field.
• 2+ years of leadership or management experience preferred.
• 5+ years of customer-facing experience required.

Responsibilities

• Lead and manage daily site operations and a team of direct reports.
• Ensure compliance with SLAs, operational standards, and client expectations.
• Drive customer satisfaction through strong client relationships and continuous service improvement.
• Recruit, hire, onboard, develop, and retain employees while managing performance and succession planning.
• Monitor operational metrics, conduct business reviews, and implement process improvements to enhance quality and productivity.
• Partner with clients, sales teams, and internal stakeholders to resolve issues and deliver solutions.
• Lead change management initiatives and foster a positive, high-performing team culture.
• Identify operational risks, perform root cause analysis, and implement corrective actions.

Skills

Leadership

Client relationship management

Operational excellence

Change management

Strategic thinking

Presentation and communication

Microsoft Office 365

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Ricoh USA, Inc. is seeking an experienced Senior Site Manager to oversee daily operations at a Frankfort, KY site, leading a multifunction team across mail, print, courier, imaging, hospitality, and managed services.

You will ensure SLA compliance, drive service excellence, and develop staff while aligning with client expectations. Responsibilities include performance monitoring, process improvements, client relationship management, and collaboration with sales and internal teams to deliver