On‑Site Network Operations Intern — DISN & Incident Mgmt

Leidos; Shiloh (IL); On-site; USD 48,000 - 87,000; Full time

Job summary

Leidos, a leading defense, intelligence, and technology company, seeks a motivated Network Operations Intern to join the Digital Modernization Group on the GSM-O II contract at Scott AFB, IL. You will contribute to the operations, sustainment, and defense of the DISN within the DOD Information Network, supporting DISA.

You’ll gain hands-on experience in network operations, maintenance, management, and incident response, while learning to document processes, monitor networks, and provide timely

Qualifications

• Current enrollment in a degree granting program in a relevant discipline is required (excludes Cyber Security).
• Familiarization with Microsoft Office, OSI Model, ServiceNow, and SharePoint.
• Ability to effectively communicate with customers, vendors, and contract personnel via telephone, electronic mail, instant messaging, and in person.
• Experience with technical writing and a working knowledge of networking concepts and topologies.
• Ability to obtain a Secret clearance; Secret required to start (sponsored for required clearance).
• Must be a US Citizen to qualify.
• Work must be performed on Scott AFB IL (remote work is not available).
• Must have own transportation to enter Scott AFB IL.
• Obtaining a CompTIA Security+ certification (or IAT Level II equivalent) required for subsequent engagement periods and/or full-time employment upon graduation.
• Must maintain active student status, with enrollment extending into Fall 2027 and graduation no earlier than Dec 2027.

Responsibilities

• Perform incident management support for the Department of Defense global network.
• Create, update, and resolve incident tickets utilizing Service Now ITSM+.
• Monitor internet access points for events impacting global connectivity.
• Provide real-time network monitoring utilizing various network monitoring tools.
• Review, update and develop documentation and metric collections for contract delivery.
• Provide timely situational awareness updates to leadership and customers for all network impacting events.
• Provide support for customer questions and issues during all phases of the Network Management.
• Verify that service has been restored upon resolution of customer-initiated tickets.
• Record, assess, track, and monitor incident tickets escalated to specialized teams and engineers.

Skills

Networking concepts

Communication

Technical writing

OSI Model

Education

Current enrollment in a degree granting program

Tools

ServiceNow

SharePoint

Microsoft Office

Job description

Leidos, a leading defense, intelligence, and technology company, seeks a motivated Network Operations Intern to join the Digital Modernization Group on the GSM-O II contract at Scott AFB, IL. You will contribute to the operations, sustainment, and defense of the DISN within the DOD Information Network, supporting DISA.

You’ll gain hands-on experience in network operations, maintenance, management, and incident response, while learning to document processes, monitor networks, and provide timely