Network Operations Intern - Global NOC & Incident Response

Leidos Inc; Illinois; On-site; USD 48,000 - 87,000; Part time

Job summary

Leidos, a leading defense and technology company, seeks a motivated Network Operations Intern to join the Digital Modernization Group on the GSM-O II contract at Scott AFB, IL. You will contribute to DISN operations, sustainment, and defense within DODIN, supporting DISA, with hands-on experience in incident management, network monitoring, and documentation.

On-site work at Scott AFB is required; US citizenship and security clearance eligibility are mandatory; enrollment in a related degree

Qualifications

• Must be a US Citizen and able to obtain a Secret clearance
• Currently enrolled in an eligible degree program with anticipated graduation
• Willingness to work on-site at Scott AFB, IL; remote work not available
• Familiar with ServiceNow, networking concepts, and technical writing

Responsibilities

• Perform incident management support for the DoD global network
• Create, update, and resolve incident tickets in ServiceNow ITSM+
• Monitor internet access points for events affecting global connectivity
• Provide real-time network monitoring using various tools
• Review, update, and develop documentation and metrics for contract delivery
• Provide timely situational updates to leadership and customers for network events
• Support customers with questions during all phases of Network Management
• Verify service restoration after ticket resolution

Skills

Communication

Technical writing

Networking concepts

Clearance eligibility

Education

Active student enrollment (degree program)

Tools

Microsoft Office

OSI Model

ServiceNow

SharePoint

Job description

Leidos, a leading defense and technology company, seeks a motivated Network Operations Intern to join the Digital Modernization Group on the GSM-O II contract at Scott AFB, IL. You will contribute to DISN operations, sustainment, and defense within DODIN, supporting DISA, with hands-on experience in incident management, network monitoring, and documentation.

On-site work at Scott AFB is required; US citizenship and security clearance eligibility are mandatory; enrollment in a related degree