Network Operations Intern - DISN Monitoring & Support

Leidos Inc; Hill Air Force Base (UT); On-site; USD 48,000 - 87,000; Part time

Job summary

Leidos, a leading defense, intelligence, and technology company, is seeking a motivated Network Operations Intern to join the GSM-O II contract at Hill AFB, UT. You will contribute to operations, sustainment, and defense of the DISN within DOWIN, supporting DISA.

You will gain hands-on experience in network operations, maintenance, management, and incident management while collaborating with a team in a fast-paced environment.

Qualifications

• Currently enrolled in a degree-granting program in a relevant discipline.
• Familiarity with Microsoft Office, OSI model, ServiceNow, and SharePoint.
• Ability to communicate with customers, vendors, and contract personnel.
• Experience with technical writing and networking concepts.

Responsibilities

• Perform incident management support for the Department of War global network.
• Create, update, and resolve incident tickets using Service Now ITSM+.
• Monitor internet access points for events impacting global connectivity.
• Provide real-time network monitoring using various tools.
• Develop documentation and metrics for contract delivery.
• Provide situational updates to leadership and customers for network events.
• Assist with Network Management phases and escalation handling.
• Verify service restoration after ticket resolutions.

Skills

Microsoft Office

OSI Model

ServiceNow

SharePoint

Customer communication

Technical writing

Networking concepts

Education

Current enrollment in a degree program in a relevant discipline (excludes Cyber Security)

Tools

ServiceNow ITSM+

Job description

Leidos, a leading defense, intelligence, and technology company, is seeking a motivated Network Operations Intern to join the GSM-O II contract at Hill AFB, UT. You will contribute to operations, sustainment, and defense of the DISN within DOWIN, supporting DISA.

You will gain hands-on experience in network operations, maintenance, management, and incident management while collaborating with a team in a fast-paced environment.