Network Operations Intern

Via Logic LLC; Illinois; On-site; USD 48,000 - 87,000; Full time

Job summary

Leidos is seeking a Network Operations Intern to contribute to incident management, monitoring, and documentation for the DoD network from Scott AFB, IL. You will work with ServiceNow ITSM+, SharePoint, and Microsoft Office while coordinating with customers and vendors.

U.S. citizenship and on-site presence are required, with sponsorship for a security clearance and ongoing student status through Fall 2027.

Qualifications

• Current enrollment in a degree granting program in a relevant discipline (excludes Cyber Security).
• Familiarization with Microsoft Office, OSI Model, ServiceNow, and SharePoint.
• Ability to communicate with customers, vendors, and contract personnel via phone, email, instant messaging, and in person.
• Experience with technical writing and a working knowledge of networking concepts and topologies.
• Must obtain a Secret or Top Secret clearance; Secret required to start (sponsorship available).
• US Citizen required. Scott AFB IL on-site only.
• CompTIA Security+ certification (or IAT Level II) required for future periods and/or full-time upon graduation.
• Active student status through Fall 2027 and graduation no earlier than Dec 2027.

Responsibilities

• Performing incident management support for the DoD global network
• Creating, updating, and resolving incident tickets in Service Now ITSM+
• Monitoring internet access points for events impacting global connectivity
• Providing real-time network monitoring using various tools
• Developing documentation and metric collections for contract delivery
• Providing situational updates to leadership and customers for network events
• Supporting customers during all phases of Network Management
• Verifying service restoration upon resolution of tickets
• Tracking and monitoring incident tickets escalated to specialized teams and engineers

Skills

Networking concepts

Technical writing

Communication

Microsoft Office

Education

Current enrollment in a relevant degree program

Tools

ServiceNow

SharePoint

Job description

Leidos, a leading defense, intelligence, and technology company, is seeking a motivated Network Operations Intern to join our Digital Modernization Group on the Global Solutions Management - Operations II (GSM-O II) contract at Scott AFB, IL. As part of our team, you'll contribute to the operations, sustainment, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting the Defense Information Systems Agency (DISA).

Why Leidos?

Join our Operations and Maintenance team and tackle real-world challenges, contributing directly to the security and reliability of vital communication networks in a fast-paced, dynamic environment.

Gain hands-on experience in Network Operations, Network Maintenance, Network Management and Incident Management.

What You'll Do:

• Performing incident management support for the Department of Defense global network
• Creating, updating, and resolving incident tickets utilizing Service Now ITSM+
• Monitoring internet access points for events impacting global connectivity
• Providing real-time network monitoring utilizing various network monitoring tools
• Reviewing, updating and developing documentation and metric collections for contract delivery
• Providing timely situational awareness updates to leadership and customers for all network impacting events
• Providing support for customer questions and issues during all phases of the Network Management
• Verify that service has been restored upon resolution of customer-initiated tickets
• Record, assess, track, and monitor incident tickets escalated to specialized teams and engineers

What You'll Bring:

• Current enrollment in a degree granting program in a relevant discipline is required for consideration (excludes Cyber Security)
• Familiarization with Microsoft Office, OSI Model, ServiceNow, and SharePoint
• Ability to effectively communicate with customers, vendors, and contract personnel via telephone, electronic mail, instant messaging, and in person
• Experience with technical writing and a working knowledge of networking concepts and topologies
• Ability to obtain a Secret or Top Secret clearance; Secret required to start (selected candidates will be sponsored for required clearance)
• Must be a US Citizen to qualify
• Work must be performed on Scott AFB IL (remote work is not available)
• Must have own transportation to enter Scott AFB IL
• Obtaining a CompTIA Security+ certification (or IAT Level II equivalent) required for subsequent engagement periods and/or full-time employment upon graduation
• Must maintain active student status, with enrollment extending into Fall 2027 and graduation no earlier than Dec 2027

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

August 26, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $48,100.00 - $86,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.