On-Site MSP Level 2 IT Technician - Toledo

TeamLogic IT; Toledo (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

TeamLogic IT in Toledo, OH is seeking a Level 2 MSP Technician to provide advanced technical support for managed services, networks, servers and cloud environments.

You will monitor client environments, respond to tickets, perform root-cause analysis, onboard new clients, deploy hardware and software, and contribute to cybersecurity and business continuity initiatives.

Strong Windows/AD/M365, networking basics, MSP tools, and excellent communication are required for success in this role.

Qualifications

• Strong technical support for Windows desktop/server OS, Active Directory, and Microsoft 365.
• Networking fundamentals including switches, routers, firewalls, TCP/IP, DNS, DHCP, VPNs, and wireless.
• Proficient with MSP tools: RMM platforms, ticketing, remote support, and patch management.
• Knowledge of backup/recovery, cloud services (Azure), and business continuity.
• Understanding cybersecurity, endpoint protection, email security, and security compliance.
• Ability to diagnose and resolve hardware/software issues on workstations, servers, printers, and peripherals.
• Clear written and verbal communication with clients; documentation of work.
• Customer service mindset, strong problem-solving and multi-ticket prioritization.
• Experience in MSP or multi-client environments is advantageous.
• Certs like CompTIA A+/Network+/Security+ or Microsoft are plus.
• High school diploma or equivalent required; associate's or related credentials are a plus.

Responsibilities

• Monitor and maintain client environments and services.
• Respond to service tickets and perform root cause analysis.
• Implement solutions to prevent recurring issues.
• Assist onboarding of new clients and deploying hardware/software.
• Support backup and recovery and contribute to cybersecurity initiatives.
• Document work thoroughly and collaborate with Level 1 and Level 3 resources.
• Communicate clearly with clients to ensure a positive support experience.

Skills

Windows OS

Active Directory

Microsoft 365

Networking basics

RMM platforms

Ticketing systems

Remote support

Patch management

Azure

Cybersecurity basics

Endpoint protection

Email security

Security compliance

Hardware/Software troubleshooting

Customer service

Communication skills

MSP experience

Problem-solving

Education

High school diploma or equivalent

Associate's degree

Tools

RMM platforms

Ticketing systems

Remote support tools

Patch management tools

Azure

Job description

TeamLogic IT in Toledo, OH is seeking a Level 2 MSP Technician to provide advanced technical support for managed services, networks, servers and cloud environments.

You will monitor client environments, respond to tickets, perform root-cause analysis, onboard new clients, deploy hardware and software, and contribute to cybersecurity and business continuity initiatives.

Strong Windows/AD/M365, networking basics, MSP tools, and excellent communication are required for success in this role.