MSP Level 2 Technician

TeamLogic IT; Toledo (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

TeamLogic IT in Toledo, OH is seeking a Level 2 MSP Technician to provide advanced technical support for managed services, networks, servers and cloud environments.

You will monitor client environments, respond to tickets, perform root-cause analysis, onboard new clients, deploy hardware and software, and contribute to cybersecurity and business continuity initiatives.

Strong Windows/AD/M365, networking basics, MSP tools, and excellent communication are required for success in this role.

Qualifications

• Strong technical support for Windows desktop/server OS, Active Directory, and Microsoft 365.
• Networking fundamentals including switches, routers, firewalls, TCP/IP, DNS, DHCP, VPNs, and wireless.
• Proficient with MSP tools: RMM platforms, ticketing, remote support, and patch management.
• Knowledge of backup/recovery, cloud services (Azure), and business continuity.
• Understanding cybersecurity, endpoint protection, email security, and security compliance.
• Ability to diagnose and resolve hardware/software issues on workstations, servers, printers, and peripherals.
• Clear written and verbal communication with clients; documentation of work.
• Customer service mindset, strong problem-solving and multi-ticket prioritization.
• Experience in MSP or multi-client environments is advantageous.
• Certs like CompTIA A+/Network+/Security+ or Microsoft are plus.
• High school diploma or equivalent required; associate's or related credentials are a plus.

Responsibilities

• Monitor and maintain client environments and services.
• Respond to service tickets and perform root cause analysis.
• Implement solutions to prevent recurring issues.
• Assist onboarding of new clients and deploying hardware/software.
• Support backup and recovery and contribute to cybersecurity initiatives.
• Document work thoroughly and collaborate with Level 1 and Level 3 resources.
• Communicate clearly with clients to ensure a positive support experience.

Skills

Windows OS

Active Directory

Microsoft 365

Networking basics

RMM platforms

Ticketing systems

Remote support

Patch management

Azure

Cybersecurity basics

Endpoint protection

Email security

Security compliance

Hardware/Software troubleshooting

Customer service

Communication skills

MSP experience

Problem-solving

Education

High school diploma or equivalent

Associate's degree

Tools

RMM platforms

Ticketing systems

Remote support tools

Patch management tools

Azure

Job description

TeamLogic IT is a national provider of comprehensive IT services, support, and project consultation for businesses of all sizes. Local offices deliver personalized service through highly skilled technicians who focus on reliability, security, and productivity for clients. Core offerings include managed IT services, networking services, backup and recovery, cloud solutions, and business continuity planning. Additional services such as email management, VoIP phone systems, cybersecurity, hardware and software support, mobility, relocation services, and project consultation help organizations maintain secure and efficient technology environments. TeamLogic IT emphasizes long-term partnerships and proactive IT management to reduce downtime and support business growth.

Role Description

The MSP Level 2 Technician role is a full-time, on-site position based in Toledo, OH. This role provides advanced technical support to managed services clients, including troubleshooting and resolving escalated issues related to workstations, servers, networks, and cloud services. Day-to-day responsibilities include monitoring and maintaining client environments, responding to service tickets, performing root cause analysis, and implementing solutions that prevent recurring problems. The technician will assist with onboarding new clients, deploying hardware and software, supporting backup and recovery, and contributing to cybersecurity and business continuity initiatives. This position also involves documenting work thoroughly, collaborating with Level 1 and Level 3 resources, and communicating clearly with clients to ensure a positive support experience.

Qualifications

• Strong skills in Windows desktop and server operating systems, Active Directory, and common business applications (e.g., Microsoft 365).
• Experience with networking fundamentals, including switches, routers, firewalls, TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Proficiency with managed services tools such as RMM platforms, ticketing systems, remote support tools, and patch management solutions.
• Knowledge of backup and recovery solutions, cloud services (such as Azure or similar), and business continuity best practices.
• Understanding of cybersecurity principles, endpoint protection, email security, and basic security compliance practices.
• Ability to diagnose and resolve hardware and software issues, including workstations, servers, printers, and peripheral devices.
• Clear written and verbal communication skills, with the ability to explain technical concepts to non-technical users and document work accurately.
• Demonstrated customer service mindset, strong problem-solving skills, and the ability to prioritize and manage multiple tickets in a fast-paced environment.
• Experience working in a managed service provider (MSP) or multi-client environment is highly beneficial.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, or similar are a plus.
• High school diploma or equivalent required; associate's or