Member Engagement Specialist: Service & Program Guidance

Seattle YMCA; Sammamish (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

YMCA membership

Insurance package

Retirement plan

Mental health resources

Paid time off

Childcare discounts

Camp discounts

Staff discounts

Job summary

Seattle YMCA is seeking a on-site Member Engagement Representative in Sammamish, WA. You will deliver excellent customer service, connect members with programs, and guide them through enrollment, aiming to support their personal goals and engagement with the Y.

This role emphasizes community-oriented service, collaboration with staff, and maintaining records while promoting YMCA programs and facility usage. A welcoming, service-driven mindset is essential for success.

Qualifications

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email and in person.
• Basic computer skills.

Responsibilities

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.
• Balances and completes reports for financial transactions.
• May control access to facility.
• May open and/or close facility.
• Supports member engagement and retention activities of the branch.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Six months experience

Customer service

Basic computer skills

Job description

Seattle YMCA is seeking a on-site Member Engagement Representative in Sammamish, WA. You will deliver excellent customer service, connect members with programs, and guide them through enrollment, aiming to support their personal goals and engagement with the Y.

This role emphasizes community-oriented service, collaboration with staff, and maintaining records while promoting YMCA programs and facility usage. A welcoming, service-driven mindset is essential for success.