On-Site Medical Scheduling Coordinator

Tennova Healthcare- North Knoxville Medical Center; Powell (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Tennova Healthcare- North Knoxville Medical Center is seeking a Scheduling Specialist to manage and optimize the scheduling process for patients and physicians. This on-site role coordinates appointments, procedures, and treatments across departments to ensure resource efficiency and high-quality care.

The position requires coordinating with clinicians and administrative teams, updating patient information in the EHR, and providing excellent customer service.

Qualifications

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0-2 years of experience with EMR systems, scheduling software, or medical front desk operations preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups with proper time/resource allocation.
• Notifies patients of confirmations, cancellations, or reschedules with clear instructions and information.
• Enters and updates patient data into the EHR/scheduling system accurately.
• Collaborates with medical staff to align appointments with clinical priorities and provider schedules.
• Tracks cancellations and no-shows and reschedules promptly to minimize disruptions.
• Provides general administrative support including calls, referrals, and file coordination.
• Receives and reviews orders to ensure validity and completeness.
• Asks patients the necessary questions for tests and provides required prep or instructions.
• Handles STAT orders promptly and efficiently.
• Offers alternative scheduling options to fit patient needs and medical requirements.
• Communicates with physicians, nurses, and other staff to schedule based on priorities.
• Performs other duties as assigned and maintains reliable attendance.

Skills

Appointment scheduling

Patient flow management

Data entry accuracy

Customer service

Communication

Education

Associate degree or certification in Healthcare Administration / Medical Office Admin

Tools

Microsoft Office Suite

EMR/EHR software

Job description

Tennova Healthcare- North Knoxville Medical Center is seeking a Scheduling Specialist to manage and optimize the scheduling process for patients and physicians. This on-site role coordinates appointments, procedures, and treatments across departments to ensure resource efficiency and high-quality care.

The position requires coordinating with clinicians and administrative teams, updating patient information in the EHR, and providing excellent customer service.