On-Site Medical Appointment Scheduler - Full-Time

SMG Brand; Knoxville (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

Summit Medical Group is seeking an Appointment Scheduler for its Knoxville, TN location. This full-time, on-site role operates 8:00am to 4:30pm and focuses on answering calls, scheduling, and patient communications.

The ideal candidate will have a High School Diploma and prefer at least one year in a medical office setting. Responsibilities include handling phone calls, updating records, coordinating appointments, and supporting front-office tasks while maintaining confidentiality and

Qualifications

• Experience in a medical office setting preferred but not required.
• Strong phone and customer service skills are essential.
• Ability to maintain confidentiality and follow office policies.

Responsibilities

• Answer incoming calls promptly and courteously.
• Direct callers to appropriate areas and extensions.
• Record messages accurately and gather required information.
• Screen calls, take messages, and provide appropriate information.
• Verify and update patient information in the records/database.
• Maintain the scheduling system and follow office policies.
• Place outbound calls for appointment confirmations and referrals.
• Communicate general clinic information and coordinate with team.
• Handle emergency calls per procedure and protocol.
• Prepare next day paperwork and keep work area organized.
• Assist with charge entry or coding issues as needed.
• Support additional general office tasks and attend meetings.

Skills

Appointment scheduling

Front desk

Phone etiquette

Medical office

Education

High School Diploma

Job description

Summit Medical Group is seeking an Appointment Scheduler for its Knoxville, TN location. This full-time, on-site role operates 8:00am to 4:30pm and focuses on answering calls, scheduling, and patient communications.

The ideal candidate will have a High School Diploma and prefer at least one year in a medical office setting. Responsibilities include handling phone calls, updating records, coordinating appointments, and supporting front-office tasks while maintaining confidentiality and