On-Site Maintenance Supervisor: Lead Field Team & Safety

Otis Elevator Company; Chicago (IL); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision

Paid vacation

Paid holidays

Sick leave

Life insurance

Disability coverage

Voluntary benefits

Parental leave

Tuition reimbursement

Spot bonuses

Job summary

Otis Elevator Company in Chicago is seeking a passionate leader to manage maintenance operations and guide field staff in the Chicago territory. You will oversee day-to-day activities, safety, quality of service, and staff development to consistently meet customer needs.

Reporting to the Senior Manager, Service Sales and Ops, you will coordinate field resources, lead training, drive efficiency, and maintain strong communication across teams while delivering value to customers.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience.
• Experience working with a team of technicians is required.
• Leadership experience is required.
• Elevator industry experience is desired, but not required.
• Excellent communication and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen and a passion for customer service.
• Travel is required within your territory, driver’s license as required for your territory.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Ensure effective and efficient allocation of available resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, managing route schedules and callback rates.
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts.
• Authorize repair orders and tracking completion.
• Lead change toward better efficiency and communication.

Skills

Leadership

Team leadership

Communication skills

Safety

Travel

Education

High school education or equivalent

BA/BS degree preferred

Job description

Otis Elevator Company in Chicago is seeking a passionate leader to manage maintenance operations and guide field staff in the Chicago territory. You will oversee day-to-day activities, safety, quality of service, and staff development to consistently meet customer needs.

Reporting to the Senior Manager, Service Sales and Ops, you will coordinate field resources, lead training, drive efficiency, and maintain strong communication across teams while delivering value to customers.