Elevator Maintenance Lead — Safety & Team Growth

Otis SE; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Paid vacation

Paid holidays

Life insurance

Disability coverage

Tuition reimbursement

Otis Employee Scholar Program

Job summary

Otis Elevator is seeking a maintenance operations leader to manage and train field staff across Milwaukee, WI. You will oversee day-to-day field activities, safety, and service quality, while controlling costs and ensuring top customer satisfaction.

You will report to the General Manager in the Milwaukee territory and lead a team of technicians, driving efficiency and strong communication across the organization.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years).
• Experience working with a team of technicians is required.
• Leadership experience is required.
• Elevator industry experience is desired, but not required.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen and a passion for customer service.
• Travel is required within your territory; driver’s license as required for your territory.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Ensure effective and efficient allocation of available resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, managing route schedules and callback rates.
• Provide technical support to field staff, whether self-provided or redirected to other experts.
• Authorize repair orders and tracking completion.
• Lead change toward better efficiency and communication.

Skills

Leadership

Team management

Communication skills

Customer service

Travel readiness

Education

High school diploma

BA/BS degree preferred or equivalent experience

Tools

Computer skills

Job description

Otis Elevator is seeking a maintenance operations leader to manage and train field staff across Milwaukee, WI. You will oversee day-to-day field activities, safety, and service quality, while controlling costs and ensuring top customer satisfaction.

You will report to the General Manager in the Milwaukee territory and lead a team of technicians, driving efficiency and strong communication across the organization.