Elevator Maintenance Team Lead

Otis Elevator Co.; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, prescription drug, dental and

Vision coverage

Three weeks paid vacation and paid HOL

Paid sick leave and wellness programs

Life insurance and disability

Voluntary benefits (legal, pet, home,

Parental leave benefits

Tuition reimbursement

Peer recognition and awards

Job summary

Otis Elevator Co. seeks a driven maintenance operations leader to manage day-to-day field activities in the Milwaukee area. You will oversee safety, staffing, training, and cost management while ensuring top‑level customer satisfaction and efficient resource use.

You will report to the General Manager of Milwaukee, leading a team of technicians with strong communication and leadership, using your technical and computer skills to support field staff and drive continuous improvement.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
• Experience working with a team of technicians is required
• Leadership experience is required
• Elevator industry experience is desired, but not required
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service
• Travel is required within your territory, driver's license as required for your territory

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Skills

Leadership

Team management

Communication

Technical skills

Travel

Elevator industry knowledge

Education

BA/BS degree preferred or equivalent experience

High school education required

Job description

Otis Elevator Co. seeks a driven maintenance operations leader to manage day-to-day field activities in the Milwaukee area. You will oversee safety, staffing, training, and cost management while ensuring top‑level customer satisfaction and efficient resource use.

You will report to the General Manager of Milwaukee, leading a team of technicians with strong communication and leadership, using your technical and computer skills to support field staff and drive continuous improvement.