On-Site Logistics Support Specialist - Carrier & Customer Care

Uber Freight; Little Rock (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

Uber Freight is seeking a customer service–oriented professional in Little Rock to ensure timely delivery of shipments and maintain strong relationships with customers and carriers. You will use a Transportation Management System to process entries, monitor performance, and communicate status effectively.

The role emphasizes proactive problem-solving, professional communication, and collaboration with logistics teams to meet on-time goals and provide excellent service.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of customer service experience.
• Basic proficiency with Google Workspace or Microsoft Office Suite.
• Clear and professional oral and written communication skills, including email etiquette.

Responsibilities

• Use Transportation Management System to process shipment entries and monitor performance.
• Maintain professional communication with customers and carriers, relaying service issues clearly.
• Exceed on-time pickup and delivery expectations for shipments.
• Supervise shipments and adjust plans as needed for changing requirements.
• Coordinate with logistics teams to resolve shipment issues and optimize routes.

Skills

Customer service

Office suite

Google Workspace

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Uber Freight is seeking a customer service–oriented professional in Little Rock to ensure timely delivery of shipments and maintain strong relationships with customers and carriers. You will use a Transportation Management System to process entries, monitor performance, and communicate status effectively.

The role emphasizes proactive problem-solving, professional communication, and collaboration with logistics teams to meet on-time goals and provide excellent service.