Account Manager II - Freight & Customer Success (On-site)

Uber Freight; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Uber Freight in Little Rock, AR is seeking an Account Manager II to act as the primary liaison for customers, ensuring freight is serviced to meet standards and communicating needs to operations teams.

The role emphasizes developing and maintaining strong customer relationships, while achieving defined operational metrics through hands-on account management and collaboration with carriers and shippers.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience required.
• Must be willing to work in office 5 days per week.

Responsibilities

• Secure Capacity for Load.
• Contact carrier to obtain status of load tendered and monitor shipment status, updating system and notifying shipper/receiver.
• Set-up New Locations (Shippers/Receivers) and/or set-up new vendors.
• Upload vendor profile sheet, assign vendor code, contact vendor to determine shipping dates, hours or operations.
• Establish and maintain effective relationships with carriers, shippers and receivers through timely communications.
• Correspond with customer and carrier regarding detention information.
• Issue ComChecks within established guidelines.
• Maintain current customer rates in TMS and up-to-date Fuel Surcharge by Customer.
• Manage accounts receivables within specified guidelines.

Education

High school diploma or GED

Tools

Google Workspace

Microsoft Suite

Job description

Uber Freight in Little Rock, AR is seeking an Account Manager II to act as the primary liaison for customers, ensuring freight is serviced to meet standards and communicating needs to operations teams.

The role emphasizes developing and maintaining strong customer relationships, while achieving defined operational metrics through hands-on account management and collaboration with carriers and shippers.