Onsite Logistics Support Specialist

Uber Freight; Fridley (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

Uber Freight is seeking a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer. This role will be primarily onsite at the customer location, working with plants, carriers, and internal logistics teams to keep shipments moving on time.

In this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout

Qualifications

• High school diploma or GED required.
• 2+ years in customer service, transportation, logistics, or supply chain.
• Proficiency with Google Workspace or Microsoft Office.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Manage high-volume daily logistics execution activities in a fast-paced setting.
• Coordinate and execute shipments using Transportation Management Systems (TMS).
• Perform track-and-trace to ensure shipment visibility and on-time performance.
• Support manufacturing plant operations by proactively managing transportation needs.
• Handle a high volume of email communication with customers, carriers, and internal teams.
• Assist with shipment planning, expediting, and transportation coordination.
• Serve as a key contact for customers and carriers with professional communication.
• Identify and resolve shipment delays, service failures, and operational challenges.
• Coordinate shipment appointments via external websites and tools.
• Update shipment milestones and load statuses throughout transport lifecycle.
• Assist onboarding/setup of new receivers, vendors, suppliers, and system users.
• Maintain strong customer and carrier relationships; exceed service expectations.
• Assist detention tracking and accessorial communication.
• Develop understanding of customer operations, workflows, and supply chain needs.

Skills

Customer service

Transportation logistics

Communication

Multitasking

Organization

Education

High school diploma or GED

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field

Tools

Google Workspace

Microsoft Office

Job description

Uber Freight is seeking a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer. This role will be primarily onsite at the customer location, working with plants, carriers, and internal logistics teams to keep shipments moving on time.

In this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout