Logistics Support Specialist — Transportation

Uber Freight; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Uber Freight in Charlotte, NC is seeking a Transportation Customer Service Representative to ensure timely delivery of customer shipments, maintain daily communication, and build strong relationships with customers and carriers.

This full-time, on-site, hourly role uses the Transportation Management System to process shipments, set up new receivers and vendors, coordinate with logistics teams, handle issues, and consistently exceed on-time pickup and delivery expectations.

Qualifications

• High school diploma or GED equivalent.
• 0–1 year of customer service experience.
• Experience managing inbound/outbound freight via WMS.
• Strong Microsoft Excel skills, including precise data entry and reporting.
• Able to assist with floor checks and freight labeling as needed.

Responsibilities

• Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives.
• Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations.
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs.
• Utilize external websites and other tools of communication to set shipment appointments.
• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
• Set up new Receivers, vendors, and supplier’s locations.
• Work directly with Logistics Teams to assist with shipment issues or problem-solving
• Additional Responsibilities Regarding Customer and Carrier Relationships
• Correspond with customer and carrier regarding detention and other accessorial information
• Set up new customer and vendor users on the Transportation Management System
• Acquire solid understanding of customer business practices and workflow

Skills

Customer service

MS Excel

Data entry

Freight handling

Education

High school diploma or GED

Tools

WMS

TMS

Job description

Uber Freight in Charlotte, NC is seeking a Transportation Customer Service Representative to ensure timely delivery of customer shipments, maintain daily communication, and build strong relationships with customers and carriers.

This full-time, on-site, hourly role uses the Transportation Management System to process shipments, set up new receivers and vendors, coordinate with logistics teams, handle issues, and consistently exceed on-time pickup and delivery expectations.