Customer Support Specialist II

Uber-Freight-4; Little Rock (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Uber Freight in Little Rock, AR is seeking a detail‑oriented Logistics Customer Service role to ensure timely shipment delivery and clear daily communication with customers and carriers.

You will manage shipments in the TMS, schedule pickups and status updates, solve issues with the logistics team, and maintain professional interactions in a fast-paced office environment.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of customer service experience.
• Basic proficiency with Google Workspace or Microsoft Office Suite.
• Clear and professional oral and written communication skills, including email etiquette.

Responsibilities

• Process shipment entries in the Transportation Management System (TMS).
• Maintain professional, timely communication with customers and carriers.
• Exceed on-time pickup and delivery expectations.
• Collaborate with logistics teams to resolve issues and optimize shipments.

Skills

Customer service

Office suite

Written communication

Oral communication

Education

High school diploma or GED

Job description

Little Rock, Arkansas 72201, United States

Schedule: Full Time

Job Type: On-site

Salary Type: Hourly

About the Role

This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.

What the Candidate Will Do

• Use Transportation Management System to process shipment entries and actively leadtimelyperformance/automation objectives
• Maintain consistent and professional communication; effective,promptand courteous communications with respect todifficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
• Utilize external websites and other tools of communication to set shipment appointments
• Update load status in the system,e.g.loaded pick-up, delivery, empty, etc.
• Work directly with Logistics Teams toassistwith shipment issues or problem-solving
• Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
• Additional Responsibilities Regarding Customer and Carrier Relationships
• Contact carrier to obtain status of load-tendered; continuemonitoringthe shipment for on-time pick-up, transit, delivered, empty
• Correspond with customer and carrierregardingdetention and other accessorial information
• Acquiresolid understanding of customer business practices and workflow

Basic Qualifications

• High school diploma or GED equivalent
• At least 1 year of customer service experience
• Basic proficiency with Google Workspace or Microsoft Office Suite
• Clear and professional oral and written communication skills, including email etiquette

Preferred Qualifications

• Knowledge of the freight industry
• At least 1 year of customer service experience within an office work environment
• Advanced proficiency with Google Workspace or Microsoft Office Suite

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.