On-Site Logistics & Customer Support Coordinator

Forward Air Corp.; Los Angeles (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator in the Los Angeles area. The role provides front-line customer service, data entry, and shipment tracking within a fast-paced, on-site environment.

You will support multiple teams, manage documentation, and help ensure accurate, timely updates for freight movements. Required is a High School Diploma or GED, with preferred additional education. Experience in customer service or logistics is helpful; training is provided to learn

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with the ability to follow established processes consistently.
• Clear, professional written and verbal communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, on-site environment and travel for related meetings/events.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and operational records within timelines.
• Track and trace shipments using internal systems; communicate updates to customers and teams.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare and organize shipping documents such as AWBs, bills of lading, PODs.

Skills

Attention to detail

Customer service

Communication

Teamwork

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator in the Los Angeles area. The role provides front-line customer service, data entry, and shipment tracking within a fast-paced, on-site environment.

You will support multiple teams, manage documentation, and help ensure accurate, timely updates for freight movements. Required is a High School Diploma or GED, with preferred additional education. Experience in customer service or logistics is helpful; training is provided to learn