On-Site Logistics & Customer Support Coordinator

Forward Air Corp.; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) plan

Paid holidays

Paid time off

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator in Atlanta, on-site at our logistics hub. You will provide front-line administrative and customer service support to ensure accurate shipment processing, documentation, and timely updates across multimodal networks.

You will coordinate data entry, track shipments, and assist with billing tasks to support smooth freight movement. The ideal candidate has a high school diploma or GED, strong attention to detail, clear communication, and

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Previous customer service, administrative, or logistics experience preferred; training provided.
• Strong attention to detail and ability to follow procedures.
• Professional written and verbal communication with customers.
• Able to work collaboratively in a fast-paced, on-site team environment.
• Discretion with sensitive information; on-site travel for meetings.

Responsibilities

• Serve as central contact for customers, carriers, drivers, and teams by phone, email, and in person.
• Provide front-line customer service; respond to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and operational records.
• Track and trace shipments; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare shipping documents such as AWBs, bills of lading, PODs.
• Support accounts receivable/payable and billing tasks as needed.
• Maintain organized electronic and physical files for logistics documentation.
• Assist with freight acceptance and on-site operations tasks.
• Escalate service issues to leadership as appropriate.
• Participate in training, meetings, and process improvements.

Skills

Attention to detail

Customer service

Data entry

Clear communication

Team collaboration

Discretion

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Windows

Microsoft 365

Outlook

Excel

PowerPoint

Teams/Zoom/Webex

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator in Atlanta, on-site at our logistics hub. You will provide front-line administrative and customer service support to ensure accurate shipment processing, documentation, and timely updates across multimodal networks.

You will coordinate data entry, track shipments, and assist with billing tasks to support smooth freight movement. The ideal candidate has a high school diploma or GED, strong attention to detail, clear communication, and