On-Site Logistics Customer Liaison

Forward Air Corporation; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Forward Air Corporation in Atlanta is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing and documentation across multimodal networks.

The role acts as the primary contact for customers, carriers, drivers, and internal teams, handling data entry, scheduling, tracking, billing support, and file management in a 100% on-site environment.

Qualifications

• High school diploma or GED required; a bachelor’s degree is preferred.
• Prior customer service, administrative support, logistics, or transportation experience is preferred; training provided.
• Strong attention to detail with ability to follow processes consistently.
• Clear written and verbal communication with a customer-focused approach.

Responsibilities

• Serve as central contact for customers, carriers, drivers, and internal teams via phone, email, and in-person.
• Provide front-line customer service by handling shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details, order updates, and records within deadlines.
• Track and trace shipments using internal systems and carrier platforms; relay updates to stakeholders.
• Coordinate scheduling for pickups, deliveries, and appointments; prepare shipping documents (AWBs, BOLs).
• Support accounts receivable, accounts payable, and billing tasks; assist with invoice processing.
• Maintain organized electronic and physical files for shipment, financial, and admin docs.

Skills

Customer service

Data entry

Attention to detail

Communication skills

Teamwork

On-site work

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Windows OS

Microsoft Office 365

Outlook

Excel

Teams

Zoom

Webex

Job description

Forward Air Corporation in Atlanta is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing and documentation across multimodal networks.

The role acts as the primary contact for customers, carriers, drivers, and internal teams, handling data entry, scheduling, tracking, billing support, and file management in a 100% on-site environment.