On-Site Logistics Customer Relations Specialist

Forward Air Corp.; Los Angeles (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

Forward Air Corp. in Los Angeles, CA is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing and documentation.

The role serves as the main contact for customers, carriers, drivers, and internal teams to keep shipments moving smoothly. The position includes scheduling, tracking, billing tasks, and on-site operational support, with a pay rate of $23.00–$30.00 per hour and a standard Monday–Friday schedule, 7:30 AM–4:00

Qualifications

• Requires High School Diploma or GED; bachelor’s degree preferred.
• Experience in customer service, administrative support, logistics, or transportation is preferred; training provided.
• Strong attention to detail and ability to follow processes.
• Clear, professional written and verbal communication with a customer focus.
• Ability to work on-site in a fast-paced team environment.
• Discretion and confidentiality in handling sensitive information.

Responsibilities

• Serve as central contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service for shipment status inquiries and documentation requests.
• Enter shipment details and operational records accurately within required timelines.
• Track and trace shipments and communicate updates to customers and teams.
• Coordinate pickups, deliveries, and other routine operational activities.
• Prepare and organize shipping documents such as AWBs, bills of lading, labels, POD.
• Support accounts receivable, accounts payable, and billing tasks as needed.
• Maintain organized digital and physical files for shipment and financial records.

Skills

Attention to detail

Written & verbal communication

Team collaboration

Discretion & confidentiality

Office software proficiency

Data entry

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Windows

Microsoft Office 365

Outlook

Word

Excel

PowerPoint

Teams/Zoom/Webex

Job description

Forward Air Corp. in Los Angeles, CA is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing and documentation.

The role serves as the main contact for customers, carriers, drivers, and internal teams to keep shipments moving smoothly. The position includes scheduling, tracking, billing tasks, and on-site operational support, with a pay rate of $23.00–$30.00 per hour and a standard Monday–Friday schedule, 7:30 AM–4:00