Logistics Customer Experience Coordinator

Forward Air Corporation; Los Angeles (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

Forward Air Corporation in Los Angeles, CA is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support. You will help process shipments, prepare documents, track orders, and coordinate scheduling while working closely with customers, carriers, and internal teams.

This on‑site role handles data entry, accounts payable/receivable support, and billing tasks, ensuring accurate information flow and timely updates.

Qualifications

• Education: High School Diploma or GED; college degree preferred.
• Experience in customer service, administrative support, logistics, or transportation environments preferred.
• Strong attention to detail with ability to follow established processes.
• Clear, professional written and verbal communication with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, on-site environment.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams.
• Provide front-line customer service for shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and orders within timelines.
• Track and trace shipments and communicate updates to customers and teams.
• Coordinate scheduling for pickups, deliveries, and other operational activities.
• Prepare shipping documents such as AWBs, bills of lading, and PODs.
• Assist with accounts receivable, accounts payable, and billing support tasks.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Discretion

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Windows OS

Microsoft 365

Teams/Zoom/Webex

Job description

Forward Air Corporation in Los Angeles, CA is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support. You will help process shipments, prepare documents, track orders, and coordinate scheduling while working closely with customers, carriers, and internal teams.

This on‑site role handles data entry, accounts payable/receivable support, and billing tasks, ensuring accurate information flow and timely updates.