Logistics Customer Experience Coordinator

Forward Air Corporation; Bloomington (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing across multimodal logistics sites. You will act as the point of contact for customers, drivers, carriers, and internal teams, handling data entry, documentation, and basic financial tasks.

The role requires an on-site work environment, with Monday–Friday, 2 PM–8 PM shifts, and compensation of $19.00–$20.00 per hour.

Qualifications

• High school diploma or GED required; college degree preferred.
• Prior customer service or administrative support experience.
• Strong attention to detail and ability to follow processes.

Responsibilities

• Serve as central contact for customers, carriers, drivers, and internal teams.
• Provide front-line customer service for shipment inquiries and documentation.
• Perform accurate data entry for shipment details and records.
• Track and trace shipments and communicate updates to stakeholders.
• Coordinate pickups, deliveries, and other routine activities.
• Prepare shipping documents such as AWBs, bills of lading, PODs.
• Support accounts receivable, accounts payable, and billing tasks.

Skills

Customer service

Attention to detail

Communication skills

Team orientation

Discretion & confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office 365

Windows OS

Teams/Zoom/Webex

Job description

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing across multimodal logistics sites. You will act as the point of contact for customers, drivers, carriers, and internal teams, handling data entry, documentation, and basic financial tasks.

The role requires an on-site work environment, with Monday–Friday, 2 PM–8 PM shifts, and compensation of $19.00–$20.00 per hour.