Logistics Customer Success Coordinator

Forward Air Corp.; Los Angeles (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

Forward Air Corp. in Los Angeles is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipments, documentation, and communications across multimodal transport networks.

You will be the primary contact for customers, carriers, drivers, and internal teams to keep shipments moving smoothly and updates timely. Responsibilities include scheduling, data entry, tracking and tracing, and billing support, with on-site work and attention to

Qualifications

• Education: High School Diploma or GED; degree preferred.
• Experience in customer service, admin support, logistics or transportation preferred; training provided.
• Strong attention to detail with consistent process adherence.
• Clear, professional written and verbal communication with a customer-focused approach.
• Able to work on-site in a fast-paced, team-oriented environment; discretion with sensitive information.

Responsibilities

• Serve as central contact for customers, carriers, drivers, and internal teams via phone, email, and in-person.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Enter shipment details and updates accurately within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare and organize shipping documents such as AWBs, bills of lading, POD.
• Support accounts receivable, accounts payable, and billing tasks including invoicing.
• Maintain organized files for shipment, financial, and admin docs.
• Communicate with carriers, warehouses, dispatch, and operations to ensure timely freight movement.
• Escalate routine service issues to operations leadership per procedures.
• Support inbound/outbound mail processing, record updates, and office supplies.
• Participate in training, meetings, and process improvements.
• Other duties as assigned.

Skills

Attention to detail

Customer service focus

Communication skills

Teamwork

Discretion/confidentiality

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft O365

Teams/Zoom/Webex

Job description

Forward Air Corp. in Los Angeles is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipments, documentation, and communications across multimodal transport networks.

You will be the primary contact for customers, carriers, drivers, and internal teams to keep shipments moving smoothly and updates timely. Responsibilities include scheduling, data entry, tracking and tracing, and billing support, with on-site work and attention to