On-Site Live Ops Lead — Transit Dispatch

Via Transportation, Inc.; Truckee (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical plans

401K matching

Job summary

Via Transportation, Inc. is seeking a Dispatch Lead in Truckee, CA to manage live transit operations (Paratransit, On-demand) onsite and coordinate real-time troubleshooting with operations, support, and product teams.

Expect a fully in-person role with 5 days onsite per week and a schedule of 8am-5pm PT on weekdays. You’ll proactively adjust daily plans, prioritize issues, and own live-ops decisions while building strong cross-functional relationships across Via teams and external partners to

Qualifications

• Maintain composure to make quick, informed decisions under pressure.
• Ability to juggle multiple live operations and tools.
• Strong communication with drivers, riders, and teams.
• Ownership of live-ops issues from triage to resolution.
• Willingness to work onsite 5 days a week in Truckee, CA.

Responsibilities

• Adjust daily operating plans based on real-time inputs.
• Prioritize issues and provide solutions for live operation.
• Own real-time live-ops issues and coordinate with teams.
• Build cross-functional relationships with Via teams and partners.
• Deliver rider and driver support aligned with Via values.
• Leverage Via products to make ad hoc decisions.

Skills

Decision making

Tech savvy

Ownership mindset

Proactive

Active listening

Ambiguity tolerance

Team collaboration

Customer focus

Job description

Via Transportation, Inc. is seeking a Dispatch Lead in Truckee, CA to manage live transit operations (Paratransit, On-demand) onsite and coordinate real-time troubleshooting with operations, support, and product teams.

Expect a fully in-person role with 5 days onsite per week and a schedule of 8am-5pm PT on weekdays. You’ll proactively adjust daily plans, prioritize issues, and own live-ops decisions while building strong cross-functional relationships across Via teams and external partners to