Real-Time Transit Operations Dispatcher

Via Transportation, Inc.; Tulare (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical plans

401K matching

Job summary

Via Transportation, Inc. is seeking a Dispatcher to manage day-to-day transit operations from our Tulare, CA office. This in-person role requires collaborating with operations, support, and product teams to troubleshoot live events and tickets.

You will join a fast-paced environment, making quick, thoughtful decisions, and owning outcomes to ensure reliable service for driver-partners and riders. This role emphasizes cross-functional teamwork and strong communication.

Qualifications

• Ability to make sound on-the-fly decisions in a fast-paced transit environment.
• Excellent communication and collaboration with drivers, riders, and internal teams.
• Comfort with ambiguity and proactive issue ownership to keep live operations running smoothly.

Responsibilities

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues.
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation.
• Build strong cross-functional relationships across Via teams and external partners.
• Support other live operations and customer contact channels (phone and email) as needed.
• Effectively prioritize live operational issues and take action based on the information received.

Skills

Decision making

Communication

Cross-functional collaboration

Problem solving

Adaptability

Team player

Job description

Via Transportation, Inc. is seeking a Dispatcher to manage day-to-day transit operations from our Tulare, CA office. This in-person role requires collaborating with operations, support, and product teams to troubleshoot live events and tickets.

You will join a fast-paced environment, making quick, thoughtful decisions, and owning outcomes to ensure reliable service for driver-partners and riders. This role emphasizes cross-functional teamwork and strong communication.