Onsite Field Operations Lead, Transit Tech

RiverPark Ventures; San Francisco (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Operations Manager to lead Transit-as-a-Service (TaaS) operations in an on-site role. You will manage daily activities, drive improvements, and ensure exceptional customer experiences across Bayview, CA.

The role requires a self-starter attitude, end-to-end ownership of a book of business, and collaboration with cross-functional teams to scale processes and tools while meeting KPIs and revenue goals.

Qualifications

• Experience in project management and operations optimization.
• Proven track record of end-to-end responsibility and KPI attainment.
• Ability to manage drivers, schedules, and multi-site operations.

Responsibilities

• Ensure operational excellence and a superior customer experience.
• Oversee in-person operations; may require early mornings or evenings.
• Manage driver supply to meet demand and keep vehicles in service.
• Prioritize issues and implement creative solutions in real time.
• Respond to driver feedback and live customer issues.
• Collaborate with teams to scale processes, systems, and tools.
• Analyze KPIs to identify inefficiencies and optimize operations.

Skills

Project management

Operations leadership

Customer service

Team leadership

KPIs & analytics

Multi-site management

English fluency

Education

Bachelor's degree

Job description

Via is seeking a Field Operations Manager to lead Transit-as-a-Service (TaaS) operations in an on-site role. You will manage daily activities, drive improvements, and ensure exceptional customer experiences across Bayview, CA.

The role requires a self-starter attitude, end-to-end ownership of a book of business, and collaboration with cross-functional teams to scale processes and tools while meeting KPIs and revenue goals.