Dispatch Lead

Via Transportation, Inc.; Truckee (CA); Presencial; USD 39.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

401K matching

Descripción de la vacante

Via Transportation, Inc. is seeking a Dispatch Lead in Truckee, CA to manage live transit operations (Paratransit, On-demand) onsite and coordinate real-time troubleshooting with operations, support, and product teams.

Expect a fully in-person role with 5 days onsite per week and a schedule of 8am-5pm PT on weekdays. You’ll proactively adjust daily plans, prioritize issues, and own live-ops decisions while building strong cross-functional relationships across Via teams and external partners to

Formación

• Maintain composure to make quick, informed decisions under pressure.
• Ability to juggle multiple live operations and tools.
• Strong communication with drivers, riders, and teams.
• Ownership of live-ops issues from triage to resolution.
• Willingness to work onsite 5 days a week in Truckee, CA.

Responsabilidades

• Adjust daily operating plans based on real-time inputs.
• Prioritize issues and provide solutions for live operation.
• Own real-time live-ops issues and coordinate with teams.
• Build cross-functional relationships with Via teams and partners.
• Deliver rider and driver support aligned with Via values.
• Leverage Via products to make ad hoc decisions.

Conocimientos

Decision making

Tech savvy

Ownership mindset

Proactive

Active listening

Ambiguity tolerance

Team collaboration

Customer focus

Descripción del empleo

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Dispatch Lead, you will manage key aspects of our day-to-day transit operations (Paratransit, On-demand transit) in Truckee, CA. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

**This is a fully in-person position with the expectation that you will be onsite 5 days per week**

Shifts available (subject to change):

• Monday - Friday, 8am - 5pm PT

What You’ll Do:

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
• Prioritize operational issues and provide creative solutions for overseeing a live operation
• Serve as the real-time point of contact and full owner of “live ops” issues
• This includes managing various stakeholders across diverse teams (Dispatch, Rider support, Local Operations team)
• Build strong cross-functional relationships across various Via teams and offices and external partners
• Deliver exceptional rider and driver support, representing Via values and building trust in every interaction
• Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
• Effectively triage and prioritize live operational issues, then take action based on the information received
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

• Thrive in fast-paced environments: You make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Tech savvy: You learn new software quickly, and can juggle working with multiple different tools simultaneously
• Ownership mentality: You take full responsibility for the outcomes of all issues that arrive during live service. You approach these issues with a “do whatever it takes” mentality to ensure full resolution
• Proactive: You think ahead and anticipate to prevent problems before they start
• An empathetic and effective communicator: You excel at active listening and collaboration
• Comfortable with ambiguity: You make thoughtful choices between imperfect options
• Maintain a solution-oriented mindset: You are persistent, creative, and cool under pressure
• Observant and keen to improve: If something is not working, you come up with a better way
• An exceptional team player: People love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $28-30/hour
• We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Via’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.