On-Site Level II IT Support Technician

Mechdyne Corporation; Conyers (GA); On-site; USD 55,000 - 78,000; Full time

Job summary

Mechdyne Corporation is seeking an On-Site Level II IT Support Technician in Conyers, GA. You will diagnose and resolve advanced desktop, mobile, and application issues and support critical business operations in a dynamic enterprise environment.

You will deploy OS images, manage SCCM/Intune workflows, and provide hands-on end-user support with strong customer service and communication skills.

Qualifications

• 4+ years of desktop support or end-user support experience.
• Experience deploying and managing device images using SCCM, PXE Boot, Intune or Autopilot.
• Strong customer service and communication skills.

Responsibilities

• Respond to and resolve incidents from the Level II support queue in a timely and professional manner.
• Provide advanced technical support for desktops, laptops, mobile devices, and enterprise applications.
• Troubleshoot hardware, software, operating system, network connectivity, and mobile device issues.
• Deploy and maintain operating system images using tools such as Microsoft Intune, SCCM, PXE Boot, or Autopilot.
• Perform device setup, configuration, and post-imaging support.
• Document incidents, resolutions, and troubleshooting activities within the ticket management system.

Skills

Customer service

Communication

Troubleshooting

Independent work

Team collaboration

Education

Relevant technical degree or certification

Tools

SCCM

PXE Boot

Intune

Autopilot

MS 365 Admin

Active Directory

VPN knowledge

Job description

Mechdyne Corporation is seeking an On-Site Level II IT Support Technician in Conyers, GA. You will diagnose and resolve advanced desktop, mobile, and application issues and support critical business operations in a dynamic enterprise environment.

You will deploy OS images, manage SCCM/Intune workflows, and provide hands-on end-user support with strong customer service and communication skills.