End User Computing Tech II - Desktop & Mobility Support

Scripps Shared Services Company; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Scripps is seeking an End User Computing Technician II in Atlanta to ensure colleagues have reliable access to essential technology. You will support desktop, laptop, printers, scanners, and mobile devices across Windows, macOS, and Linux environments.

In this hands-on role, you will respond to service desk tickets, install hardware and software, maintain systems, document activities, and collaborate with Technology teams to resolve complex issues. A strong customer service mindset is essential.

Qualifications

• High School Diploma preferred.
• Generally 1–3 years of desktop experience.
• Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired.

Responsibilities

• Provide technical support: Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
• Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
• Maintain and update system: ensure that software and operating systems are up to date and free from bugs and malware.
• Diagnose and repair hardware issues: identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
• May provide training and support to employees on how to use hardware and software effectively.
• Document support activities: keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
• Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
• Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.

Skills

Technical support

Communication skills

Team collaboration

Independent work

Documentation

Education

High School Diploma or equivalent

MCDST certification (or similar)

Tools

Windows

macOS

Linux

Azure

Entra

Intune

Jamf

Dell hardware

HP hardware

Job description

Scripps is seeking an End User Computing Technician II in Atlanta to ensure colleagues have reliable access to essential technology. You will support desktop, laptop, printers, scanners, and mobile devices across Windows, macOS, and Linux environments.

In this hands-on role, you will respond to service desk tickets, install hardware and software, maintain systems, document activities, and collaborate with Technology teams to resolve complex issues. A strong customer service mindset is essential.