On Site Level 2 IT Support Technician

Mechdyne Corporation; Conyers (GA); On-site; USD 55,000 - 78,000; Full time

Job summary

Mechdyne Corporation is seeking an On-Site Level II IT Support Technician in Conyers, GA. You will diagnose and resolve advanced desktop, mobile, and application issues and support critical business operations in a dynamic enterprise environment.

You will deploy OS images, manage SCCM/Intune workflows, and provide hands-on end-user support with strong customer service and communication skills.

Qualifications

• 4+ years of desktop support or end-user support experience.
• Experience deploying and managing device images using SCCM, PXE Boot, Intune or Autopilot.
• Strong customer service and communication skills.

Responsibilities

• Respond to and resolve incidents from the Level II support queue in a timely and professional manner.
• Provide advanced technical support for desktops, laptops, mobile devices, and enterprise applications.
• Troubleshoot hardware, software, operating system, network connectivity, and mobile device issues.
• Deploy and maintain operating system images using tools such as Microsoft Intune, SCCM, PXE Boot, or Autopilot.
• Perform device setup, configuration, and post-imaging support.
• Document incidents, resolutions, and troubleshooting activities within the ticket management system.

Skills

Customer service

Communication

Troubleshooting

Independent work

Team collaboration

Education

Relevant technical degree or certification

Tools

SCCM

PXE Boot

Intune

Autopilot

MS 365 Admin

Active Directory

VPN knowledge

Job description

Join a Team That Keeps Technology Running

Are you an experienced IT professional who thrives on solving complex technical challenges and delivering exceptional customer support? We're seeking an On-Site Level II IT Support Technician to provide hands‑on technical support in a dynamic enterprise environment in Conyers, GA.

In this role, you'll be the go‑to resource for diagnosing and resolving advanced desktop, mobile device, and application issues while supporting critical business operations. If you're passionate about technology, enjoy working directly with end users, and want an opportunity to make a meaningful impact every day, we'd love to hear from you.

What You'll Do

As an On-Site Level II IT Support Technician, you will:

• Respond to and resolve incidents from the Level II support queue in a timely and professional manner
• Provide advanced technical support for desktops, laptops, mobile devices, and enterprise applications
• Troubleshoot hardware, software, operating system, network connectivity, and mobile device issues
• Deploy and maintain operating system images using tools such as Microsoft Intune, SCCM, PXE Boot, or Autopilot
• Perform device setup, configuration, and post‑imaging support
• Document incidents, resolutions, and troubleshooting activities within the ticket management system

Required Qualifications

• Relevant technical degree, certification, or equivalent hands‑on experience
• 4+ years of desktop support or end‑user support experience
• Strong customer service and communication skills
• Experience deploying and managing device images using:
• SCCM
• PXE Boot
• Working knowledge of:
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access)
• Microsoft 365 and Exchange Online administration
• Active Directory user and account management
• VPN technologies
• Experience supporting:
• Microsoft Windows
• macOS
• iOS
• Strong troubleshooting, analytical, and problem‑solving abilities
• Self‑motivated mindset with the ability to work independently and collaboratively
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail

Why You'll Love This Opportunity

• Work in a highly visible, customer-facing IT role
• Collaborate with experienced IT professionals and business partners
• Gain exposure to enterprise‑level systems and support environments
• Make a direct impact on employee productivity and success

This position is 100% on‑site in Conyers, Georgia and follows a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM (local time), excluding company‑recognized holidays.