On-Site Lab Equipment Support Engineer

PerkinElmer; Collegeville (PA); On-site; USD 70,000 - 85,000; Full time

Job summary

PerkinElmer is seeking a Customer Support Engineer to deliver expert service at customer sites. The role covers installation, maintenance, and repair of multi-vendor lab equipment, with emphasis on IQ/OQ, validations, and service agreements, ensuring customer satisfaction through responsive service.

Responsibilities include dispatch coordination, data integrity, and ongoing skill development, while maintaining safety and compliance across sites.

Qualifications

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline with 3+ years of experience.
• High School Degree or equivalent with 7+ years of related experience.
• Bachelor’s degree in a related field is preferred.

Responsibilities

• Install, repair, and validate multi-vendor lab equipment at customer sites.
• Provide scheduled and unscheduled maintenance and calibration within defined timeframes.
• Familiarize customers with instrument operation and maintenance procedures.
• Maintain accurate service documentation and data integrity.
• Liaise with Scientific Services across sites and escalate issues promptly.
• Complete administrative tasks including time reporting and trainings.
• Uphold health, safety, and environmental standards in daily activities.
• Pursue higher certifications through company training programs.

Skills

Technical problem-solving

Strong communication

Self-motivated

Proactive problem solving

Customer service mindset

Team player

MS 365 proficiency

Education

Associate degree in Applied Science or related with 3+ years

High School Diploma + 7+ years experience

Bachelor’s degree (preferred)

Tools

CMMS databases

Job description

PerkinElmer is seeking a Customer Support Engineer to deliver expert service at customer sites. The role covers installation, maintenance, and repair of multi-vendor lab equipment, with emphasis on IQ/OQ, validations, and service agreements, ensuring customer satisfaction through responsive service.

Responsibilities include dispatch coordination, data integrity, and ongoing skill development, while maintaining safety and compliance across sites.