Senior Lab Instrument Support Engineer

PerkinElmer; Cambridge (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

PerkinElmer in Cambridge, MA seeks a Senior Service Team Member to install, maintain, validate and repair LC/MS systems and other analytical instruments. You will deliver high-level customer support, represent PerkinElmer professionally, and drive service excellence across site operations.

The role requires strong technical skills, a proven repair background, and the ability to travel as needed. PerkinElmer offers competitive compensation and opportunities to grow within a global leader in life

Qualifications

• Bachelor’s degree with 5+ years repair experience or equivalent.
• Experience repairing laboratory equipment and servicing analytical instruments.
• Ability to travel by air/vehicle as business requires; territory dependent.
• Experience with Waters Acquity/Alliance platforms is preferred; other platforms welcome.

Responsibilities

• Install, maintain, validate and repair Thermo Vanquish LC systems and Mass Spectrometers, primarily Orbitrap lines.
• Serve as primary site leader support for overall site operations.
• Provide troubleshooting, repair, and qualification services including warranty work.
• Deliver customer familiarization for instrument operation and maintenance.
• Communicate service offerings including training, support, software, and upgrades.
• Partner with customers to understand analytical workflows and enhance LAMP program offerings.
• Contribute to account profitability through efficient service delivery.
• Maintain assets, tools, inventory, and related documentation.
• Complete administrative tasks and maintain training and safety compliance.

Skills

Chromatography expertise (Reverse) and

Interpersonal skills; customer-focused

Follow written and verbal directions

Read technical bulletins and service/w

Time management under deadlines

Attention to detail

Safety awareness

Data entry and reporting

Clear written and verbal communication

Education

Bachelor’s degree in applied science/engineering

Associate degree in applied science

High school diploma + 10+ years repair experience

Tools

Microsoft 365

Instrument control software

Waters Acquity/Alliance control software

Job description

PerkinElmer in Cambridge, MA seeks a Senior Service Team Member to install, maintain, validate and repair LC/MS systems and other analytical instruments. You will deliver high-level customer support, represent PerkinElmer professionally, and drive service excellence across site operations.

The role requires strong technical skills, a proven repair background, and the ability to travel as needed. PerkinElmer offers competitive compensation and opportunities to grow within a global leader in life