Senior On-Site Lab Equipment Support Engineer

PerkinElmer; Collegeville (PA); On-site; USD 80,000 - 100,000; Full time

Job summary

PerkinElmer in Collegeville, PA seeks a Senior Customer Support Engineer to deliver on-site service at a customer site. You will be part of our technical services team, servicing multivendor laboratory equipment and boosting customer productivity.

The role includes mentoring other service engineers and acting as SME for maintenance, qualification and repair. Must be able to work in a fast-paced lab environment, communicate clearly, and collaborate with international counterparts.

Qualifications

• Bachelor’s degree (or equivalent) in Engineering, Technical, or Science with 3+ year(s) servicing laboratory equipment.
• Associates degree (or equivalent) in Engineering, Business, Technical, or Science with 4+ year(s) servicing laboratory equipment.
• High School Diploma (or equivalent) with 5+ year(s) of experience servicing laboratory equipment.

Responsibilities

• Provide system SME front line support for the maintenance, qualification, and repair of multi-vendor scientific equipment.
• Diagnoses and resolves multi-vendor scientific equipment problems that other engineers cannot resolve prior to calling for third party assistance.
• Train other field engineers and customers in equipment solutions to limit downtime.
• Assist in driving the team towards zero service recalls.
• Support Functional Lead in scheduling and assigning and load balancing scheduled and corrective calls.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Skills

Troubleshooting

Technical writing

Interpersonal skills

Microsoft Office

Communication

Deadline management

Cross-cultural collaboration

Education

Bachelor’s degree in Engineering/Science

Associate degree in Engineering/Science

High school diploma with 5+ years experience

Job description

PerkinElmer in Collegeville, PA seeks a Senior Customer Support Engineer to deliver on-site service at a customer site. You will be part of our technical services team, servicing multivendor laboratory equipment and boosting customer productivity.

The role includes mentoring other service engineers and acting as SME for maintenance, qualification and repair. Must be able to work in a fast-paced lab environment, communicate clearly, and collaborate with international counterparts.