On-site ITSM Automation Engineer (ServiceNow & AI)
Truist
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Benefits offered by this job
Job summary
Truist in Atlanta, GA is seeking an experienced ITSM Engineer to design and implement automated capabilities across ITSM controls using ServiceNow, data-quality rules, and AI-enabled automation. The role focuses on translating control requirements into reusable platform capabilities with measurable outcomes and well-instrumented workflows.
In this hands-on delivery role, you will collaborate with platform engineers, product owners, data owners, and process leads, leading daily operations and
Qualifications
- Hands-on experience translating ITSM control requirements into engineered workflows.
- Ability to translate policy and controls into workflow requirements.
- Experience with automation, reporting, data analysis, or low-code development.
- Experience with ServiceNow, platform integrations, and AI-enabled automation.
Responsibilities
- Act as a team lead for daily operations and guide junior teammates.
- Serve as primary escalation point for complex incidents.
- Deliver advanced operational support for platforms and infrastructure.
- Coordinate with cross-functional teams for maintenance and service activities.
Skills
Education
Tools
Job description
Truist in Atlanta, GA is seeking an experienced ITSM Engineer to design and implement automated capabilities across ITSM controls using ServiceNow, data-quality rules, and AI-enabled automation. The role focuses on translating control requirements into reusable platform capabilities with measurable outcomes and well-instrumented workflows.
In this hands-on delivery role, you will collaborate with platform engineers, product owners, data owners, and process leads, leading daily operations and
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