On-Site IT Technician | Windows 11 & End-User Support

Walbridge; Wisconsin; On-site; USD 42,000 - 62,000; Full time

Job summary

Walbridge is seeking an IT Technician to provide hands-on IT support at the job site, focusing on Windows-based systems and hardware. The role emphasizes customer support, setup for new hires, and aiding the deployment of new technologies.

The successful candidate will travel as needed, work from project sites, and participate in training in Detroit, Michigan. A strong background in Windows environments and ticketing is required.

Qualifications

• High school diploma or equivalent with technical training or experience.
• 3+ years in IT support (Windows environment) via phone/remote tools.
• Proficient with Microsoft Office and Windows OS.
• Experience documenting work in a ticketing system.
• Willing to travel out of state and stay overnight as needed.

Responsibilities

• Provide Tier 1/2 Windows 11 support and troubleshooting.
• Deploy desktops, laptops, and peripherals.
• Setup new hires' workstations and accounts.
• Assist with new technologies and pilot deployments.
• Support network connectivity including VPN.
• Research IT services to improve efficiency.
• Deliver end-user training and guidance.

Skills

IT support

Ticketing system

End-user training

Multitasking

Learning agility

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Network troubleshooting

Job description

Walbridge is seeking an IT Technician to provide hands-on IT support at the job site, focusing on Windows-based systems and hardware. The role emphasizes customer support, setup for new hires, and aiding the deployment of new technologies.

The successful candidate will travel as needed, work from project sites, and participate in training in Detroit, Michigan. A strong background in Windows environments and ticketing is required.