On-Site IT Technician - Weekend Shift (Sat-Mon)

Nordstrom; Elizabethtown (Lancaster County); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Paid time off

Job summary

Nordstrom is seeking a Tech 1 on-site IT resource to keep distribution operations running by resolving device and network issues, performing maintenance, and supporting larger projects.

The role requires working Saturdays through Mondays 5:30 AM to 6 PM, with responsibilities spanning incident resolution, hardware swaps, cable management, and cross-team collaboration to ensure smooth site operations.

Qualifications

• High school diploma or equivalent.
• 0-1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals
• Ability to work independently and as part of a small team in a fast-paced environment

Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity
• Perform preventative maintenance and document it in the tracking tools
• Install, configure, and replace hardware, including device lifecycle swaps
• Run and tidy cabling, following cable management safety standards
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change
• Escalate issues beyond first-line scope to the right group (Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, Manhattan Active) with clear notes
• Keep tickets, asset records, and documentation current
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption

Skills

Windows OS

Basic networking

Peripherals

Troubleshooting

Communication

Independent work

Education

High school diploma

4-year degree

Tools

ServiceNow

Job description

Nordstrom is seeking a Tech 1 on-site IT resource to keep distribution operations running by resolving device and network issues, performing maintenance, and supporting larger projects.

The role requires working Saturdays through Mondays 5:30 AM to 6 PM, with responsibilities spanning incident resolution, hardware swaps, cable management, and cross-team collaboration to ensure smooth site operations.