Technician 1 (Onsite - Newark, CA)

Nordstrom; Newark (CA); On-site; USD 31,000 - 53,000; Full time

Benefits offered by this job

Medical/Vision

Retirement

Paid Time Away

Life Insurance

Merchandise Discount

Job summary

Nordstrom in Newark, CA is seeking a Tech 1 to be the on-site first-line IT resource for the DC 499 second shift. You will resolve device issues, perform maintenance, and support projects to keep distribution operations running smoothly.

Responsibilities include handling end-user devices, scanners, printers, and network connections, maintaining documentation, and coordinating with the day team at shift changes.

Qualifications

• High school diploma or equivalent required.
• 0-1 year experience in service management, tech support, or troubleshooting equipment.
• Working knowledge of Windows, basic networking, and peripherals.

Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity.
• Perform preventative maintenance and document it in tracking tools.
• Install, configure, and replace hardware and manage device lifecycles.
• Run and tidy cabling following safety standards.
• Escalate issues beyond first line with clear notes.

Skills

Basic troubleshooting

Teamwork

Written and verbal communication

Education

High school diploma or equivalent

0-1 year experience in service management or tech support

Tools

Windows

Networking basics (TCP/IP, DHCP, Wi‑Fi)

Peripherals (printers, scanners, etc.)

Job description

Job Description

Reports to: IT Operations Regional Manager, West Coast Supply Chain

Location: Newark, CA Distribution Center

Schedule: Monday-Friday, 2:15 PM-10:50 PM (second shift)

Position Summary

The Tech 1 is the first-line on-site IT resource for DC 499 second shift. They keep the technology that supports distribution operations running by resolving device and network issues, completing scheduled maintenance, and supporting larger projects.

Key Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity
• Perform preventative maintenance and document it in the tracking tools
• Install, configure, and replace hardware, including device lifecycle swaps
• Run and tidy cabling, following cable management safety standards
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change
• Escalate issues beyond first-line scope to the right group (Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, Manhattan Active) with clear notes
• Keep tickets, asset records, and documentation current
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption

Level 10 Expectations

• Knows technology, troubleshooting, and operating system fundamentals
• Protects customer data and intellectual property and follows security standards
• Communicates clearly and concisely, in writing and verbally
• Owns assigned tasks, prioritizes work, meets SLAs, and adheres to scheduled work times

Qualifications

Required

• High school diploma or equivalent
• 0-1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals
• Ability to work independently and as part of a small team in a fast-paced environment

Preferred

• 4-year degree in a related field, or equivalent experience
• Distribution, warehouse, or industrial experience
• Familiarity with ServiceNow or similar ticketing tools
• Exposure to RF scanners, wireless infrastructure, or structured cabling
• CompTIA A+ / Network+ or equivalent

Physical Requirements

• Lift up to 50 lbs; work in a warehouse environment, including on ladders and lifts
• Stand or walk for extended periods and work around conveyor and material handling equipment
• Occasional overtime or on-call coverage for maintenance windows and rollouts

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$22.50 - $38.50 Hourly

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Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.

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