Technician 1 - (Onsite Elizabethtown, PA)

Nordstrom; Elizabethtown (Lancaster County); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Paid time off

Job summary

Nordstrom is seeking a Tech 1 on-site IT resource to keep distribution operations running by resolving device and network issues, performing maintenance, and supporting larger projects.

The role requires working Saturdays through Mondays 5:30 AM to 6 PM, with responsibilities spanning incident resolution, hardware swaps, cable management, and cross-team collaboration to ensure smooth site operations.

Qualifications

• High school diploma or equivalent.
• 0-1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals
• Ability to work independently and as part of a small team in a fast-paced environment

Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity
• Perform preventative maintenance and document it in the tracking tools
• Install, configure, and replace hardware, including device lifecycle swaps
• Run and tidy cabling, following cable management safety standards
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change
• Escalate issues beyond first-line scope to the right group (Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, Manhattan Active) with clear notes
• Keep tickets, asset records, and documentation current
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption

Skills

Windows OS

Basic networking

Peripherals

Troubleshooting

Communication

Independent work

Education

High school diploma

4-year degree

Tools

ServiceNow

Job description

Position Summary

The Tech 1 is the first-line on-site IT resource. They keep the technology that supports distribution operations running by resolving device and network issues, completing scheduled maintenance, and supporting larger projects.

Job Description

Position Summary The Tech 1 is the first-line on-site IT resource. They keep the technology that supports distribution operations running by resolving device and network issues, completing scheduled maintenance, and supporting larger projects.

Schedule: This position is Saturday-Monday 5:30 AM - 6 PM

Key Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity
• Perform preventative maintenance and document it in the tracking tools
• Install, configure, and replace hardware, including device lifecycle swaps
• Run and tidy cabling, following cable management safety standards
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change
• Escalate issues beyond first-line scope to the right group (Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, Manhattan Active) with clear notes
• Keep tickets, asset records, and documentation current
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption

Expectations

• Knows technology, troubleshooting, and operating system fundamentals
• Protects customer data and intellectual property and follows security standards
• Communicates clearly and concisely, in writing and verbally
• Owns assigned tasks, prioritizes work, meets SLAs, and adheres to scheduled work times

Qualifications

Required

• High school diploma or equivalent
• 0-1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals
• Ability to work independently and as part of a small team in a fast-paced environment

Preferred

• 4-year degree in a related field, or equivalent experience
• Distribution, warehouse, or industrial experience
• Familiarity with ServiceNow or similar ticketing tools
• Exposure to RF scanners, wireless infrastructure, or structured cabling
• CompTIA A+ / Network+ or equivalent

Physical Requirements

• Lift up to 50 lbs; work in a warehouse environment, including on ladders and lifts
• Stand or walk for extended periods and work around conveyor and material handling equipment
• Occasional overtime or on-call coverage for maintenance windows and rollouts

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

Technician 1: $19.25-$32.25 hourly , Technician 2: $18.25-$29.75 hourly

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.