Second-Shift IT Technician: Warehouse & Network Support

Nordstrom Inc; Newark (CA); On-site; USD 31,000 - 53,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement

Paid Time Away

Merchandise Discount

Job summary

Nordstrom is seeking a Tech 1 to serve as the first-line on-site IT resource for DC 499 during the second shift in Newark, CA. You will resolve device and network issues, perform preventative maintenance, and support projects to keep distribution operations running smoothly.

You will handle end-user devices, scanners, printers, and wireless connectivity, install hardware, manage cabling, and collaborate with the day team at shift change.

Qualifications

• High school diploma or equivalent is required.
• 0-1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment.
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals.
• Ability to work independently and as part of a small team in a fast-paced environment.
• Familiarity with ServiceNow or similar ticketing tools.
• Exposure to RF scanners, wireless infrastructure, or structured cabling.
• CompTIA A+ / Network+ or equivalent.

Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity.
• Perform preventative maintenance and document it in the tracking tools.
• Install, configure, and replace hardware, including device lifecycle swaps.
• Run and tidy cabling, following cable management safety standards.
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change.
• Escalate issues beyond first-line scope to the right group with clear notes.
• Keep tickets, asset records, and documentation current.
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption.

Skills

Windows

Networking basics

Peripheral devices

Independent work

Ticketing tools

Education

High school diploma or equivalent

4-year degree preferred or equivalent experience

Tools

ServiceNow

Job description

Nordstrom is seeking a Tech 1 to serve as the first-line on-site IT resource for DC 499 during the second shift in Newark, CA. You will resolve device and network issues, perform preventative maintenance, and support projects to keep distribution operations running smoothly.

You will handle end-user devices, scanners, printers, and wireless connectivity, install hardware, manage cabling, and collaborate with the day team at shift change.