Onsite IT Technician I - First-Line Support (Sat-Mon)

Nordstrom Inc; Elizabethtown (Lancaster County); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount

401k

PTO accruals

Holidays

Job summary

Nordstrom Inc. is seeking a Tech 1 to serve as the first-line on-site IT resource for our distribution operations. You will resolve device and network issues, perform maintenance, install and replace hardware, and support site projects and rollouts with Operations and Facilities.

The role is Saturday-Monday 5:30 AM - 6 PM and requires a high school diploma and 0–1 year of tech support experience. Training provided; benefits include medical/vision, 401k, PTO.

Qualifications

• High school diploma or equivalent
• 0–1 year of experience in service management, tech support, or troubleshooting
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals
• Ability to work independently and as part of a small team in a fast-paced environment
• Preferred: 4-year degree or equivalent experience
• Preferred: distribution, warehouse, or industrial experience
• Preferred: familiarity with ServiceNow or similar ticketing tools
• Preferred: exposure to RF scanners, wireless infrastructure or structured cabling
• Preferred: CompTIA A+/ Network+ or equivalent

Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity
• Perform preventative maintenance and document it in the tracking tools
• Install, configure, and replace hardware, including device lifecycle swaps
• Run and tidy cabling, following cable management safety standards
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change
• Escalate issues beyond first-line scope to the right group with clear notes
• Keep tickets, asset records, and documentation current
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities

Skills

Windows OS

Networking basics

Peripherals

Independent & team work

Education

High school diploma or equivalent

4-year degree or related experience (preferred)

Tools

ServiceNow

RF scanners

Structured cabling

CompTIA A+/Network+ (or equivalent)

Job description

Nordstrom Inc. is seeking a Tech 1 to serve as the first-line on-site IT resource for our distribution operations. You will resolve device and network issues, perform maintenance, install and replace hardware, and support site projects and rollouts with Operations and Facilities.

The role is Saturday-Monday 5:30 AM - 6 PM and requires a high school diploma and 0–1 year of tech support experience. Training provided; benefits include medical/vision, 401k, PTO.