On-Site IT Technician - First-Line Support

Nordstrom, Inc.; Elizabethtown (Lancaster County); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. is seeking a Tech 1 on-site IT resource in Elizabethtown to keep distribution operations running. You will resolve device and network issues, perform maintenance, and support site projects and rollouts.

The role requires a high school diploma, 0–1 year in tech support, familiarity with Windows, basic networking, and peripherals, and the ability to work independently or in a small team. Training provided, shift is Saturday to Monday.

Qualifications

• High school diploma or equivalent.
• 0-1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment.
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals.
• Ability to work independently and as part of a small team in a fast-paced environment.

Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity.
• Perform preventative maintenance and document it in the tracking tools.
• Install, configure, and replace hardware, including device lifecycle swaps.
• Run and tidy cabling, following cable management safety standards.
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change.
• Escalate issues beyond first-line scope to the right group with clear notes.
• Keep tickets, asset records, and documentation current.
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption.

Skills

Windows

Networking basics

Troubleshooting

Communication

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

ServiceNow

Ticketing systems

Job description

Nordstrom, Inc. is seeking a Tech 1 on-site IT resource in Elizabethtown to keep distribution operations running. You will resolve device and network issues, perform maintenance, and support site projects and rollouts.

The role requires a high school diploma, 0–1 year in tech support, familiarity with Windows, basic networking, and peripherals, and the ability to work independently or in a small team. Training provided, shift is Saturday to Monday.