Technician 1

brobstongroup.com - Jobboard; Newark (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

brobstongroup.com - Jobboard is looking for a Technician 1 to provide on-site technical support at Nordstrom's Newark Distribution Center. This role involves troubleshooting computer systems, hardware, and software while ensuring adherence to service level agreements.

The ideal candidate has a Bachelor's degree or equivalent experience and at least 2 years in service management and tech support. Responsibilities include analyzing problems, delivering efficient solutions, and maintaining operational continuity while protecting sensitive data.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum 2 years' experience in service management.
• 2 years' experience troubleshooting technical equipment.

Responsibilities

• Provide in-person troubleshooting and technical assistance to end users.
• Use work management systems to prioritize backlog and communicate issues.
• Analyze problems, develop technical solutions, and implement fixes.

Skills

Problem-solving skills

Technical troubleshooting

Ability to learn quickly

Customer service skills

Education

Bachelor's degree in a related field

Tools

Windows 10/11

Dell desktops/laptops

Zebra handheld scanners

Thermal label printers

Laser printers

Job description

Summary

Technician 1 provides on-site technical support at Nordstrom's Newark Distribution Center, troubleshooting computer systems, hardware, and software for employees. The role emphasizes quick, in-person assistance, preventative maintenance, and adherence to service level agreements while protecting customer and company data.

Responsibilities

• Provide in-person troubleshooting and technical assistance to end users for hardware and software issues.


• Use work management systems to prioritize backlog and communicate issues or changes to leadership.


• Analyze problems, develop technical solutions, and implement fixes to resolve incidents.


• Perform routine maintenance to prevent equipment failures and ensure operational continuity.


• Protect sensitive customer and proprietary data by following security controls and practices.


• Meet target SLAs and demonstrate understanding of project management best practices.

Requirements

• Bachelor's degree in a related field or equivalent experience.


• Minimum 2 years' experience in service management and 2 years' tech support experience.


• 2 years' experience troubleshooting, testing, or repairing technical equipment.


• Familiarity with Windows 10/11, Dell desktops/laptops, Zebra handheld scanners, thermal label printers, and laser printers.


• Strong problem-solving skills, ability to read technical documentation, and aptitude to learn quickly.


• Ability to work in a fast-changing environment and manage competing priorities.


• Ability to walk, bend, reach, stand, and lift up to 50 lb regularly.