Retail Tech Support Specialist – On Site

Central Network Retail Group LLC; Collierville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Part-Time benefits include Vision, etc

Job summary

Central Network Retail Group LLC is seeking a on-site Technical Support Specialist to deliver technical assistance for retail equipment and operations across all CNRG brands, via phone, email, remote access, and on-site visits.

The role requires traveling to stores, maintaining records, handling tickets, and collaborating with vendors and internal teams to resolve hardware, printing/scanning, POS, and network issues, while upholding our service standards.

Qualifications

• Good oral/written communication skills to interact with customers, vendors and employees in person and on the telephone.
• Must be customer service-oriented and team-oriented.
• Good organizational skills.
• Able to manage multiple tasks simultaneously and prioritize by impact to operations.
• Must have a valid driver’s license.
• Must be able to climb ladders, reach, bend, twist, kneel, lift up to 50 lbs.
• Travel to stores may be required.
• Flexible schedule including weekends, evenings, and holidays.
• IT Support: 2 years (Preferred)
• Experience working in Retail or hospitality environment a plus
• Point of Sale experience a plus
• CompTia A+ certification
• Basic networking knowledge

Responsibilities

• Answer support calls in a professional and timely manner.
• Prepare and ship supplies to stores. Maintain accurate records of supplies and shipments.
• Travel to store locations as needed and approved by the manager.
• Develop proficiency with company standard applications and tools.
• Provide comprehensive troubleshooting for hardware, peripherals, printers, POS, and network systems.
• Collaborate with vendors and internal teams to resolve issues.
• Maintain records of troubleshooting and support activities in the ticketing system.
• Operate with Google Suite competently.
• Manage incoming inquiries and emails professionally.
• Prioritize workload to minimize operational disruption.

Skills

Customer service

Teamwork

Communication

Multitasking

Organizational skills

Education

CompTia A+ certification

Tools

Epicor Eagle POS

Google Suite

Job description

Central Network Retail Group LLC is seeking a on-site Technical Support Specialist to deliver technical assistance for retail equipment and operations across all CNRG brands, via phone, email, remote access, and on-site visits.

The role requires traveling to stores, maintaining records, handling tickets, and collaborating with vendors and internal teams to resolve hardware, printing/scanning, POS, and network issues, while upholding our service standards.