MSP Service Desk Specialist: Windows, 365 & Networking

Red Cup IT, Inc.; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading Managed Service Provider is seeking a Service Desk & Support Specialist to provide technical support across multiple industries. You will handle help desk tickets, troubleshoot issues with Microsoft 365 and networks, and ensure excellent customer service. The ideal candidate has 2-3 years of experience in a similar role, with strong problem-solving skills and the ability to multitask in a fast-paced environment. This is a full-time opportunity that offers the chance to work with various technologies and grow professionally.

Qualifications

• 2-3 years of experience in an MSP IT help desk or desktop support role.
• Hands-on experience with Windows 10/11 workstations and Microsoft 365.
• Basic networking troubleshooting skills are required.

Responsibilities

• Respond to help desk tickets via various communication channels.
• Troubleshoot and resolve Microsoft 365 and networking issues.
• Monitor client systems and perform routine maintenance.

Skills

Customer service

Problem-solving

Multitasking

Communication skills

Tools

ConnectWise

Datto

Microsoft 365

Windows 10/11

Job description

A leading Managed Service Provider is seeking a Service Desk & Support Specialist to provide technical support across multiple industries. You will handle help desk tickets, troubleshoot issues with Microsoft 365 and networks, and ensure excellent customer service. The ideal candidate has 2-3 years of experience in a similar role, with strong problem-solving skills and the ability to multitask in a fast-paced environment. This is a full-time opportunity that offers the chance to work with various technologies and grow professionally.