MSP Help Desk Specialist — Tier 1 IT Support

Meriplex Communications; Camarillo, Northern (CA, KY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401K

PTO and holidays

Referral bonuses

Job summary

Meriplex Communications is seeking a Systems Analyst to join its Technical Assistance Center in California. You will resolve Level 1 end-user issues, follow SOPs, and deliver friendly, timely support while escalating complex problems as needed.

The role covers desktop troubleshooting, account management, AD, Microsoft 365/Azure basics, and ticket-based workflows in a fast-paced MSP environment. 24/7 shifts with growth opportunities.

Qualifications

• Proven ability to troubleshoot desktop, OS, email, printing, and connectivity issues.
• Experience navigating Active Directory to manage user accounts and groups.
• Familiarity with Microsoft 365 or Azure basics and ticket workflows.

Responsibilities

• Be the first point of contact for end users, delivering friendly, professional, and timely support.
• Troubleshoot common desktop, OS, email, printing, and connectivity issues.
• Support customer-specific applications using documented procedures.
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets).
• Navigate Active Directory to create, modify, and disable user accounts and groups.
• Provide basic Microsoft 365 and Azure support.
• Perform first-level triage for virtual server and system issues.
• Accurately document work and manage tickets using established workflows.
• Follow SOPs while knowing when to elevate issues appropriately.
• Build trust with end users by setting clear expectations and following through.

Skills

Microsoft 365

Active Directory

TCP/IP

Networking fundamentals

Command line

OS troubleshooting

Customer service mindset

Tools

Microsoft 365

Job description

Meriplex Communications is seeking a Systems Analyst to join its Technical Assistance Center in California. You will resolve Level 1 end-user issues, follow SOPs, and deliver friendly, timely support while escalating complex problems as needed.

The role covers desktop troubleshooting, account management, AD, Microsoft 365/Azure basics, and ticket-based workflows in a fast-paced MSP environment. 24/7 shifts with growth opportunities.