MSP Technical Support Specialist — Remote & On-Site, 401(k)

Level 10 Solutions; Jacksonville (FL); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Overtime pay

Job summary

A technology solutions provider is seeking a skilled Technical Support Specialist in Jacksonville, FL. The role involves providing comprehensive end-user support, managing system alerts, and engaging in network monitoring. Ideal candidates possess Microsoft certifications and have 2-3 years of experience in a managed service provider environment. Offering a competitive hourly rate and full-time hours with on-call rotation.

Qualifications

• Minimum 2-3 years’ experience at an MSP required.
• Ability to travel to client sites as needed.
• Self-motivated with minimal supervision required.

Responsibilities

• Manage incoming calls and user requests.
• Provide remote and on-premises support.
• Deliver workstation support including installation and troubleshooting.

Skills

Customer service skills

Problem-solving skills

Technical knowledge

Communication skills

Analytical thinking

Education

Microsoft fundamental certification

Microsoft intermediate certification

Tools

PSA system

Microsoft 365

Job description

A technology solutions provider is seeking a skilled Technical Support Specialist in Jacksonville, FL. The role involves providing comprehensive end-user support, managing system alerts, and engaging in network monitoring. Ideal candidates possess Microsoft certifications and have 2-3 years of experience in a managed service provider environment. Offering a competitive hourly rate and full-time hours with on-call rotation.