IT Systems Support Specialist - SMB Managed Services Provider (on-site)

#twiceasnice Recruiting; Florence (KY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

A recruiting firm is seeking an IT Systems Support Specialist in Florence, KY, to manage escalated support issues and administer Microsoft 365 within a managed services provider. This full-time, on-site position requires 2+ years of IT support experience and strong troubleshooting skills, alongside solid communication capabilities. Responsibilities include owning Tier 2 tickets, troubleshooting connectivity issues, and maintaining user accounts in Active Directory. This is an opportunity to work in a stable environment known for high-quality IT service and support.

Qualifications

• 2+ years of hands-on IT support/troubleshooting experience required.
• Experience in Microsoft ecosystem, networking, or infrastructure.
• Strong communication (written and verbal) skills required.

Responsibilities

• Own escalated Tier 2 tickets through resolution.
• Troubleshoot user, system, and connectivity issues.
• Administer Microsoft 365 tenants and identities.
• Investigate security alerts and follow escalation procedures.
• Support Windows OS troubleshooting and file recovery.
• Maintain user accounts in Active Directory.
• Support VPN access and basic network troubleshooting.
• Assist with server and virtualization issues.
• Coordinate with vendors for application-specific problems.

Skills

Troubleshooting

Microsoft 365

Networking

Communication skills

Tools

Windows OS

Active Directory

VPN

Job description

IT Systems Support Specialist (SMB Managed Services Provider)

Location: Florence, KY

Salary: $50,000 - $55,000 + Benefits

Job Type: Full-Time | 100% on-site

Typical Hours: Monday-Friday, 40 hours/week (no on‑call rotation)

Start Date: ASAP

Sponsorship is not available

IT Systems Support Specialist (SMB Managed Services Provider) Description

Our client, a managed IT services provider, is seeking an IT Systems Support Specialist II to join their Florence, KY team. In this role, you’ll resolve escalated support issues, administer Microsoft 365, and support servers, networks, and end users across small‑to‑mid‑sized business clients. Success in this role means you own issues end‑to‑end, keep users productive, and lean on documentation, resources, and teammates to close unfamiliar problems quickly. This position is ideal for someone who enjoys troubleshooting complex issues, working across varied environments, and owning problems through resolution. You’ll gain hands‑on exposure to servers, networking, cloud systems, and security tools while collaborating with experienced teammates. This is a great opportunity to join an organization known for high‑quality service and IT support, to build lasting customer relationships, see your impact daily, and grow within a stable, long‑tenured team with proven retention and clear paths to expand responsibility.

IT Systems Support Specialist (SMB Managed Services Provider) Responsibilities

• Own escalated Tier 2 tickets through resolution
• Troubleshoot user, system, and connectivity issues across client environments
• Administer Microsoft 365 tenants, identities, and permissions
• Investigate security alerts and follow escalation procedures
• Support Windows OS troubleshooting and file recovery
• Maintain user accounts and permissions in Active Directory / Entra ID
• Support VPN access and basic network troubleshooting
• Assist with server and virtualization issues
• Coordinate with vendors for application‑specific problems

IT Systems Support Specialist (SMB Managed Services Provider) Qualifications

• 2+ years of hands‑on IT support/troubleshooting experience required
• Experience in one or more areas below required:
  • Microsoft ecosystem: Windows OS admin, M365 business apps, and/or Active Directory
  • Networking & remote access: VPN support for remote users; knowledge of DNS
  • Infrastructure: servers, virtualization, and web hosting exposure
• Strong communication (written and verbal) skills required