On-Site IT Systems Support Specialist

Water Resources Office; Helena (MT); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

Department of Military Affairs is seeking an IT Systems Support 2 to join the Information Technology team at Fort Harrison near Helena, Montana. The role focuses on customer-focused IT support, problem solving, and hands-on system maintenance with regular in-office work and limited telework possible.

The candidate will assist with account management, workstation deployments, and day-to-day technical troubleshooting while collaborating with a team to help end users succeed with essential tools.

Qualifications

• 2-year Associate degree in Information Technology or a related field.
• 3 years of experience supporting network or computer systems technologies.
• Other combinations of education, certification, or experience may be substituted.

Responsibilities

• Assist non-technical customers and users with computer or technology-related problems.
• Troubleshoot and resolve technical issues.
• Answer questions and train users about computer processes and procedures.
• Maintain records of technical issues, customer problems, and actions taken to resolve problems.
• Set up hardware and software for deployment to users.
• Provide training to users for software programs and peripheral hardware such as printers.
• May assist with computer testing.
• Schedule and perform routine technology maintenance tasks, including evaluation and testing.
• Routinely conduct research to identify and implement solutions for technical problems where the cause is not currently known.
• Tracks and reports recurring technical issues requiring system modification to IT system administrators and managers.
• Maintain a current inventory of deployed system hardware and software.
• May respond directly to escalated customer issues that IT support from lower levels cannot resolve.
• Maintain a current inventory of “on-hand” or “stock” of hardware assets.
• May respond directly to escalated customer issues in order of importance as determined by location and business impact.
• May provide specialized support functions.
• Responsible for a variety of additional duties; This requires excellent documentation skills, excellent communication skills, organization and multi-tasking.
• Must have ability to work in, and interact with, a diverse work force in a professional and effective manner.

Education

2-year Associate degree in Information Technology or a related field

Job description

Department of Military Affairs is seeking an IT Systems Support 2 to join the Information Technology team at Fort Harrison near Helena, Montana. The role focuses on customer-focused IT support, problem solving, and hands-on system maintenance with regular in-office work and limited telework possible.

The candidate will assist with account management, workstation deployments, and day-to-day technical troubleshooting while collaborating with a team to help end users succeed with essential tools.